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FAQs

Ordering

Q: How do I know if I have placed the order successfully?

A: All successful orders will have an order confirmation email sent to your registered email address. If you have not received any confirmation email after you have placed your order, please contact us for assistance. You may also want to check your spam folder to see if our emails have gone there. 

 

Q: Can I make changes to my order after I have placed it?

A: You can still make changes to your order if we have not yet sent your item or if we have not yet started production of your item. Please contact us of your changes to make within 24 hours after you have placed your order.

 

Q: How can I use the discount code?

A: On checkout before you make payment, please enter the discount code in the box and enter apply. You will then see the discount being applied to your order.

Cancel Order & Return Policy

Q: Can I cancel the order I placed?

A: In some cases we may accept cancellation if an order has not yet been shipped, but we must also receive the cancellation request by email within 24 hours after the order was placed. Any order cancellation will result in a 20% cancellation fees applied to the order amount (excluding shipping cost). For customized or made-to-order wigs order, we are unable to cancel order.

 

Q: What is your return policy? Do you offer any item exchange?

A: If you are not satisfied with your purchased item, you could return it to us for a refund of the item price only. The returned item must be in its original new condition with the tag attached. Items that have been used will not be accepted for return. Customized item, such as color, style or fitting has been customized, will not be accepted for return as well. Postage to return the item will be paid by customer. We do not, however, offer any exchange of item.

 

Delivery

Q: How long does it take you to dispatch my item?

A: Handling time usually takes about 2-4 working days, however it can also be different for some items, so please refer to the individual product page for details. For made-to-order or customized items, they require a production time of about 25-40 working days. This will be stated clearly on the item's listing.

 

Q: What is the estimated delivery time?

A: Delivery by regular air mail usually takes about 10 to 20 working days which is about 2 to 4 weeks while delivery by expedited shipping usually takes about 4-9 working days. Delivery time does not include any handling time and production time.
Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions. Please note that the delivery period could be delayed due to increased security measures on all inbound international air mail packages. Delivery by regular air mail to Brazil and some South American countries could take up 1 to 3 months because of local custom check and local postal service.

  

Q: Do you offer expedited shipping?

A: We offer expedited shipping which needs extra money, contact us by hairrfashion@gmail.com. Delivery time for expedited shipping could differ for every country and it is normally between 4 to 9 working days. We suggest that you contact us first if you are targeting for a specific arrival date.

 

Q: Do I get a tracking number for my package?

A: Yes, we will send you a delivery confirmation email with tracking number provided.

 

Q: If I mistakenly provided an old or wrong address which caused the package to return, what can you do to help?

A: We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage to re-send the package.

Q: Are you free shipping worldwide?
Yes, we supply free shipping worldwide.

 

Wig

Q: what’s lace front wig?
Lace front wig is a wig with 1-3 inches lace part in the front and wefted hair back, with which you can cut your own hairline to make the wig look more natural.

Q:How to apply a lace front wig?
1. Cut the extra lace in the front of the cap.
2. Braid your own hair, and put on your wig cap.
3. Fix your wig by combs and adjust the size withe the belt.

Q: Can I heat the synthetic wig?
Yes, our wigs are heat friendly. We suggest the heat below 300° Fahrenheit (149° Celsius) to avoid damaging the fibers. You can heat it with regular heat styling tools (hair dryer temperature is the best choice).

Q: How can I wash it?
1.Soak the hair in cold or warm water and wash with gentle baby shampoo or fiber conditioner. 
2. Brush the hair in warm water to the same direction (from the top to the end).
3.Leave the wig flat and let it dry natural. 

Q: How can I stock the wig?
You can keep the wig on the hair net and a plastic bag in a cool dry space.

Q: How long will the wig last?
The life of the wig depends on how you use and care it. If kept well, it can last for about 6 months to one year.

Q: Do you offer coupons?
Yes. If it is your first order, you can use 10% off code: 10OFF1ST. Subscribe to get more discount information.

Q: How can I choose the wig length?

 

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